• Back To Search
• Quick Apply
• Register Now
• Send Me More Jobs Like This

• Staines
• Posted 9th Mar 2010
• 
• Posted by: i4 Recruitment Account
• Salary: £55000 - £65000 per annum + t/b/c
• Job Type: Permanent
• Reference: i4r-2121210260
• This job has been viewed 215 times since it was posted.

Job Description

Job Title: Operations Manager Location: Staines Salary: GBP55,000-GBP65,000

OPERATIONS MANAGER

My client are designers of the world’s leading GSM softswitch, SoftMSC. They has a well-deserved reputation for innovation and engineering excellence with a range of GSM systems deployed in a variety of configurations around the world. Customers include major mobile operators, government agencies and private enterprises. Based on 3GPP architecture, the GSM solution incorporates all the elements required to provision GSM service: (G)MSC, HLR, VLR, AUC, TRAU, IWF, SGSN, GGSN, BSC and BTS. These elements can be incorporated in a wide variety of formats from a single field deployable unit to a complete regional PLMN.

Responsibilities The Operations Manager is responsible for managing the effective design and delivery of technical support, maintenance and testing services to meet the contractual requirements of their customers. The jobholder is also responsible for managing a team of approx 5 engineers under his/her control in an efficient manner so that contractual services are exceeded.

Primary duties

• €¢ Leadership role for Service Operations function to deliver Product support through 24/7 3rd line support function and Managed Services

• €¢ ‘Ownership’ of equipment build, deployment & integration and total solution delivery

• €¢ Manage System Testing resources, working closely with Development engineers to test & verify new features and products prior to launch Secondary duties

• €¢ Develop project plans and implement operational readiness programs and fast rollout strategies.

• €¢ Lead and Project Manage the implementation / installation of equipment and services for new and existing customers.

• €¢ Customer-facing Operations role to prime projects from operational perspective

• €¢ Define and agree SLA / KPI measurements and contractual agreement both internally and externally.

• €¢ Report on SLA / KPI measurements internally and as determined by customer Service Support Contracts

• €¢ Manage Operations staff in a matrix environment, ensure staff are motivated, competence levels appropriate for roles, manage improvement plans and reviews.

• €¢ Act as a problem escalation management point. Essential Skill requirement

• €¢ Detailed understanding and working knowledge (5 years +) of GSM-GPRS standards

• €¢ Working knowledge of IP architecture and / or Linux to Administrator level

• €¢ Team leadership experience

• €¢ System testing experience

• €¢ Customer facing skills, written and verbal skills.

Further Skills Requirements

• €¢ Applicants will have to demonstrate that they are permitted to work in the EU

• €¢ Be able to travel internationally at short notice.

• €¢ Ability to multitask and drive issues to resolution.

• €¢ On call for management escalation 24/7.